Hello, I played the slots in the casino caribic and I won 301.832.-CZK (some 12.000,-EUR). I sent the requested documents, which were approved.
On December 09, 2015, I wanted to choose a larger sum of money 54.000,-CZK (some 2.000,-EUR). Casino money back into my account. Caribic casino has a daily limit for withdrawals of 400,- EUR. I made a withdrawal of money 10.600,-CZK (some 400, -EUR). My balance at the time was about some 180.000, -CZK (some 7.000,-EUR). Withdrawal of money was ok and it was credited to my bank account. Caribic casino began to pay off my win. It was confirmation of the regularity of my winnings. Screen1
I played the slots again. I won again.
On December 10, 2015, I made a withdrawal of money 10.700,-CZK (some 400, -EUR). My balance at the time was about some 203.000, -CZK (some 7.500,-EUR). Withdrawal of money was ok and it was credited to my bank account. Caribic casino began to pay off my win. It was confirmation of the regularity of my winnings. Screen2
I played the slots again. I won again. Screen3
My balance some 301.000,-CZK (some 12.000,-EUR).
First withdrawal 10.600,-CZK and second withdrawal 10.700,-CZK. Withdrawal of money was ok and it was credited to my bank account.
My final state accounts some 280.500,-CZK (some 11.000,-EUR). Screen4
On December 14, 2015, my account is closed. Email for my All winnings confiscated, breach term and conditions !!!
I broke term and conditions? I do not know. I do not speak English. I play in the casino, where they speak my language. Everything in this casino is in my language – term and conditions is in english. Why? Screen5
I think the confiscation of all winning is incorrect. It is wrong to say - everything is in order, the win will be paid. Pay twice. And then confiscate all!
I ask for help.
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