Hello , i made 204 euro deposit 3.06 and received 100% welcome bonus . I wagered bonus money (wager x70!! ) and after wagering my balance was €2,176 , i made withdrawal and problems begin.
They ask to verify account , ok its standart procedure and i sent copy of my passport and received answer :
Olga,
Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:
- Proof of ID – A copy of your passport, ID card or driving license.
- Proof of address – A recent utility bill, issued within the last 3 months.
Ok , i sent again and :
VERIFY YOUR ACCOUNT – FURTHER DOCUMENTS NEEDED
Olga,
Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:
Proof of ID – A very clear and colored photocopy of your valid passport, driving license or ID card. Please note that all four corners must be visible and also all the details need to be visible (nothing covered)
Proof of address – A full photocopy of a recent utility bill (example: electricity bill/ internet bill/ TV cable bill/water bill), full bank statement or an official government document issued within the last 3 months.(issue/expiry dates must be visible)
Lol what? I sent it . Hmm , ok i sent again with better quality becasue docs was "blury" :
VERIFY YOUR ACCOUNT – FURTHER DOCUMENTS NEEDED
Olga,
Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:
- Proof of ID (SELFIE) – A copy of your passport, ID card or driving license.
- Proof of address – A recent utility bill, issued within the last 3 months.
Sent again , and again FURTHER DOCUMENTS NEEDED :
Olga,
Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:
- Proof of ID (alternative ID)– A copy of your ID card or driving license.
- Proof of address (a stamped document from Town Hall)– A recent utility bill, issued within the last 3 months.
Ok , sent again Driving licence , selfie with driving licence , alternative utility bill , and now they just ignore
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