I never had a complaint with Uptown Aces Casino until now. I won $1000 and requested bitcoin withdrawal on Sunday June 4th.
All bitcoin wothdrawals I requested before took 3~4 days. Which was why I checked for status on Thursday June 8. The live chat agent told me that my request will be processed on Friday. It didn't. When I asked again, she told me it will be processed on Monday. It didn't. Below is a screenshot of an email I received after I sent a complaint email on Monday June 12. I haven't received any update.
Please help.
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