Hello! I registered with Casumo and received a 200% bonus, after which I successfully lost my deposit. After a while, I had a desire to make a new deposit, but Casumo at that time did not accept players from Russia. 2 days ago I received a letter from Casumo with a bonus of 400% on my mail, I thought it was a mistake, but after entering the casino I realized that Casumo was accepting players from Russia again. I made a deposit of 10 euros and received a total of 50 euros to my account. I played in the Dead or Alive slot, then moved to slot 300 Shiled and got a win in the bonus game of 3,800 euros. After this win, I successfully fulfilled all the terms of the bonus and applied for 3600 euros for Skrill. The casino asked me to verify the account, I fulfilled all the conditions for the documents. I do not own the apartment, so I could not provide a utility bill and went to the bank to send an extract from the bank. As a result, my account was fully verified and the casino asked to make a request for payment. Then I made a new application to pay 3,600 euros to the Skrill payment system. Joy overwhelmed me, and I was impatiently waiting for the payment on my Skrila. Initially, I wanted to make a withdrawal of money to a bank account, but unfortunately Casumo casino does not provide an opportunity to pay winnings to a bank account for players from Russia.
Today at 12:59 I received a letter stating that I had violated Casumo's casino rules, namely 6.7
Casumo
June 17, 2017, 11:52
Hello,
After further study of your account.
This is a clear violation of our T & C, about which you agreed. We removed all winnings, as they were created with a bonus.
6.7. Bonuses / free scrolls in Casumo can only be received once per person, home, IP address (including public networks), device number and / or credit / debit card number or any other method of deposit used. Requirements for rates Casumo. Risk-free rates. We reserve the right to close your account and confiscate any available funds.
Your deposited funds are still on your Casumo account. You can take them off or continue the game.
Yours faithfully,
Artaud
Ambassador Kasumo
To say that I was shocked to say nothing!
I will immediately say that I used the VPN to bypass the ISP's blocking, but the whole of Russia uses a VPN. Casino Casumo approves and any player from Russia will confirm that using VPN does not limit it in paying out winnings.
After the letter about the violation, I decided to contact the casino support service and they told me that it was not a matter of using VPN, that is, they made it clear that I had violated some other rules that I have no idea about,
Dear AskGamblers, I know that you are very serious about complaints on your site, and I sincerely would like to know the reason for confiscating my winnings, because I am sure that there is nothing that could serve as a write-off of the winnings in my case. I am ready to provide any documentation, contact the casino via Skype video, etc., That is, I am ready to do anything to prove my honesty. I got the impression that Casumo does not respect players from Russia and treats us prejudiced, I hope that this is not so.
With best regards, Alexander
↧