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Mr Ringo Casino - No sign from the withdrawn money

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I've tried to make a withdrawal THREE times and waited for more than two weeks every time without recieving my money. When I try to contact customer service there's no answer. Have sent two emails without a reply. My account has been verified and my bonus is no longer active, so I should be able to withdraw money. I also have a pending wtihdrawal, however it is taking way too long. It says within 2-5 days. It's taken more like 10-14 as of right now.

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