Dear Sir or Madam
I opened an account with Rembrandt Casino about half a year ago. I played a lot and I also transferred a lot of money.
When I won some money I started a withdraw but I always stopped it again because of my gambling addiction. In the end I spent more than € 15.000 and never had a withdraw.
Now in June I won € 5.000 with Slots and bets and wanted to withdraw € 3.000. Only then I heard from Rembrandt that they would need documents for my verification. After they received all the documents they told me that I have multiple accounts and closed my account.
That is not the truth and I told this Rembrandt.
Since 2 weeks now I am discussing with Rembrandt daily that I only have 1 account and also that with my IP address no other account can be opened because only I have access.
They always give me the same answer but never any proof what other account I am supposed to have.
What can I do to get my winnings or the deposits back? Do you have similar complaints like this?
Kind regards
Manfred < surname removed >
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