I won $25,000. May 5, 2017 instantly cashed out. After a week or so they approved little bits of it at a time up to $10,000 and took their fees but left $15,000 in my pending withdrawals that I could still chip away at because that's what they do so they get their money back and don't have to payout. They still have the $10,000 minus manager fees that they have not paid me and keep giving me the runaround. They have had all the documents and proof they need since day 1 but still have not paid me. I have numerous live chat conversations saved in my files of them telling me the same thing every time saying "we've escalated your cashout to finance you should get your winnings soon". Every time week after week they tell me that and that it takes 7-10 days...7 to 10 days has come and gone multiple times. They need to follow their own terms and conditions as we have to. In the meantime that 15k I begged them to remove from my account so I wouldn't touch it....gone I fell into their trap and reversed bits at a time every time they made me mad by ignoring me telling me lies and returning my emails as spam. They owe me over 9k that they are holding on to supposedly because here's another excuse "have an excessive amount of payouts". They did this to me not too long ago also, I won 900 in October 2016 it took them 5 months of giving me the same runaround same excuses I'm getting this time word for word(they paid my oct. win in march) I didn't think they would do the same thing to the same person twice in a row. Oh and to top it off I'm no longer a VIP because I won so they say I'm a skilled player and can't use bonus codes with them any longer?? Really? Skilled at keno? I want my money and I want them to stop jerking me around my patience has run out.
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