Since a few years I am playing on LeoVegas since it is a really nice an large online casino with supportive staff. However, one week ago I wanted to withdraw 1877 euros that i had won. Therefore and of course I needed to verify my account by sending a Proof of ID, Proof of Address and Proof of Bank Account. I was happy to send all these documents and then I received an e-mail back that they had to verify all payment methods ever used on this account. The last one I could not verify was an old bank account which the card has already been destroyed because I have a new one and the banks want you to destroy the old one. Now Leovegas could not withdraw or process my winnings! So I went to the live chat support again to kindly ask how I can still validate the account. The reply I got is that the support mentioned she will escalate this and I will be contacted soon how this goes further. I find this very odd since I have been able to verify my account through ID, address and current bank account! I have also read multiple similar cases in which ID proof was suitable enough from Leovegas, why not with me??
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