Below is the timeline referring to my withdrawal delay issue:
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22/04/2017 - redeemed coupon
25/04/2017 - sent docs
29/04/2017 - requested withdrawal by cheque/check
02/05/2017 - my withdrawal was declined and my account balance was set to $0
05/05/2017 - resent my documents (believe I spoke to advisor through chat but did not send myself transcript)
09/05/2017 - unable to get through to chat so sent enquiry through website chasing up validation LTK121660168077261X
11/05/2017 - unable to get through to chat so replied to auto response email chasing previous enquiry on validation LTK121660168077261X
12/05/2017 - received confirmation that casino had received ALL required docs and account verified
12/05/2017 - account balance was still $0 so contacted online chat and my account was credited $100
12/05/2017 - attempted to withdraw and website did not allow as stating i had not returned faxback form
12/05/2017 - unable to get through to chat so sent enquiry through website seeking confirmation on form as I had already returned LTK121660168083505X - from memory I tried chat later on and able to get through and status on account was changed to verified
12/05/2017 - requested withdrawal by neteller
12/05/2017 - confirmation of neteller withdrawal request received
19/05/2017 - received response from enquiry LTK121660168083505X telling me to contact chat (this issue was already sorted....)
22/05/2017 - confirmation of withdrawal request approved
12/06/2017 - requested update on withdrawal through online chat, the male advisor told me that my check was currently being cut (or some strange term used) i advised i had requested withdrawal by neteller, the advisor said they had only 1 withdrawal request which was check and that they would escalate my withdrawal, whilst I was responding i received a message asking if there was anything else i needed and then another message (within 30 seconds of each other) stating as i did not provide a response the chat session was being ended) I was currently typing a response at this time which they would have been aware of as I can see when the advisor is typing
22/06/2017 - unable to get through to online chat so sent website enquiry chasing up withdrawal LTK121660168156410X
23/06/2017 - received a response from enquiry LTK121660168156410X telling me to contact live chat
23/06/2017 - followed up withdrawal through online chat and was told the matter would be escalated
01/07/2017 - followed up withdrawal through online chat and was told the matter would be escalated, no time frame could be provided on request, supervisor unable to speak with me on request, records of previous chat sessions could not be provided on request
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the above timeline is based on communications I kept records on, communication via website enquiry/email very hard to track as 3-4 different domain email addresses from casino used. I believe there were further enquiries made via online chat that I didn't note down and didn't send myself the chat transcript. each time it appeared that the online chat advisors didn't have access to records as information supplied was all over the place and contradictory.
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