Hello,
I had and account with Viks.com and unfortunately i lost around 1500 pounds.
I contacted them stating i have a gambling problem and i want to self exlude myself permanent from all their sites so i dont lose more money and they confirmed that my request is done.
Couple months later i opened a new account with Playfrank.com with same name, same email address, home address, date of birth etc. and i lost again about 1400 pounds.
Then i found out that playfrank and viks are sister sites both owed by everymatrix.
I think playfrank should flagged my new account and deny my membership, protecting me and preventing me from losing more money after the self exclusion.
Also i believe i was playing for nothing because in case of winnings my withdraw would be cancelled because of the self exclusion.
For that reasons i want to request a refund for the total of my deposit at Playfrank casino.
Thank you!
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