Hi Askgamblers, to summery of my brief complaint is Club gold casino did not send my my winning 100 gbp since last 2 weeks where they only refunded my deposit 10 gbp. They said I am not allowed to play there because my place is restricted! But I had read terms and conditions carefully where I am 100% eligible to play there. I used a ndb bonus which maximum allowed winning 80 gbp after 60X rollover requirements. I done rollover requirements and went live chat how can I withdraw. Then they asked my ID and atleast one deposit before make withdraw. I had uploaded my ID which was well verified on casino database by next day (Screenshot evidences attached). Then I had deposited 10 gbp min and continued playing and stopped at 100 gbp and then I made a withdraw request. 2/3 days after making withdraw requested I see not processed my withdrawal so I went to live chat and found they don't have intentions to pay my fair winning. They said I have to deposit again from my credit card if I want my winning to get. Another day the other guy told me my ID card is not valid and requested a International ID. I do not have passport and never travel abroad where I could own a Int driver's license. So,I told them I have only my national ID card which is valid.They cut off chat and next day I found my account had been locked without notify me but I am well verified by them so many times they informed me. Now I want my winning 90 gbp back into my nominated account where they sent my deposit back. Dear askgamblers,please help me about my issue if you can.Thank you.
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