After losing thousands and thousands of dollars while playing at Planet 7, I finally won. After bonus deduction, the win was worth about $7k. The rules say they will only pay out $2,500 per withdrawal, so I submitted 3 withdrawals. Two have been approved, but not paid. Before even releasing my pending withdrawals, they made me ineligible for almost all bonuses, took away the free spin perk and have left one $2,500 withdrawal in pending status for almost 8 weeks. Their website clearly states that ALL pending withdrawals will be approved within 7 - 10 business days. I believe they are holding this withdrawal in pending status because they owe me a $300 guarantee from a previous deposit. Their rules state that as long as you have a pending withdrawal they can withhold bonus claims. Additionally, they have yet to make a payment on any of the winnings. Please help me resolve this issue. The customer service staff are friendly and want to help, but I believe there is very little they can do, and they will not allow me to speak directly with their finance department.
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