I am a very frustrated Rich Casino player who has been sent from pillar to post.
My problem started on 23rd June when I deposited R1000.00 and my VIIP level moved from BASIC to SILVER
1. 24th June : After clearing the wager amount ,I then requested to withdrawal R7500.00 via SKRILLwhich is the maxim limit allowed for the Silver Level,This amount was rejected on 27th JUNE and the reason given was unverified email address for SKRILL. VIP LEVEL remained on Silver
2. 27th June : Sent another request after clearing the wager for the same amount of 7500. Request declined on 30th June
and Sent an EMAIL requesting to add my email for Skrill PAYMENT (Ticket no #KHTR6.VIP LEVEL remained on Silver
3. 30th June : Requested to withdrawal amount using WIRE TRANSAFER as my previous two requested were declined.
Requested amount was declined on 3rd July . Reason given was Proof residence was declined.VIP LEVEL remained on Silver
4 3rd July Requested another withdrawal for 7500.00. Sent recent copy of Proof of residence (Ticket no #TJTUP.
6th July: Noticed that the requested amount has been approved and that my VIP LEVEL had been reset to BASIC, Sent an Email to inquire why my VIP LEVEL has been changed, Was told that this is due to successful withdrawal of the funds the VIP will always reset.
7th July Received a reply to sending of the proof residence (LYNDON advising me that my account has been closed. Ticket no TB0XZ
Received anotheR email from Wade (Ticket no L6F68) advising me that all my documents have been approved and that I should ignore the previous message which stated that my account was closed.
This evening I was surprised after logging in only to find that the amount which was approved on the 6th July has now been declined again. But my VIP level has also been reset to Basic.
I do not know as to why this is happening to me as I have played by the rules.
Can someone explain as to what is going on or else atleast fix my VIP level seeing that this amount has now been rejected
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