I made a deposit to CasinoVentura 19.06, deosit 90e received 100% bonus and a turnover condition 3600e, I did wagering requirements, and withdraw 350e from my account,
Then i made another deposit which i lost, again next deposit 95e using a 100% wager: 4.750,00 EUR, I lost the deposit and bonus.
casino canceled my withdraw, stating the reason:
You withdraw has been declined, because you had a withdraw in pending and then you deposited again and received bonus and as per our terms and condiction you are not allowed , so your winnings were forfeited and your last last deposit is back in the balance.
I did not see any point in the rules prohibiting it, I did not break the rules.
casino cancels my winnings with the first bonus and received, amount last deposit wagering wagering last bonus which i lost, I do not even know how to comment but this is some strange and incomprehensible interpretation of the casino.
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