Hello i would like to file a complaint against planet7 casino i had won in April (mostly) $2,000 but according to them only $1,825 was approved thats ok its i spent the whole month of May sending them my documents and finally on June 2, my withdrwal was approved it is now July 11 and im still waiting for my money I contact customer service and left a lot of.voicemail messages but never got a call back i also contact chat everyday and everyday they tell me i will get my winnings soon my case my been escalated twice (june22 and july 2) I also have a pending credit of $302 from April i made my first deposit of $30 but my bank reversed the payment so the winnings i got during the play which is $302 was removed off my account customer service said i need to make another deposit and the money will be back to my account ive made several deposits but still no credit to my account i sent them emails i only ger reference no.but never a reply.the cards i used in playing are 2 months overdue i should get my winnings they are rightfully mine
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