My withdrawal for $425 CAD was approved no problem on June 21st. I contacted live support after 1 week and they told me that I should have received it, I most definetely hadn't and they sayid they were escalating it to the payments team and would inform me as soon as they receive an answer from the payment provider. So I waited approx. another week and they said the exact same thing. Contacted for a third time today ( July 12) and exact same cut and paste answer. It's been 3 weeks since my withdrawal was approved and 2 weeks since they excalated my case to the payments team. How can a payment provider that handles all the sites money transactions not even reply about misplacing $425 within 2 weeks. 2 weeks!!! Not a word. Very sketchy to me and am severely disappointed that they have no problem taking money off my card in 3 seconds but they can't put my money back onto my same card within 3 weeks....
Terms and conditions states once approved:
Visa and MasterCard withdrawals: 1-3 banking days
Bank Transfer Withdrawals: 1-3 banking days
eWallet Withdrawals: Same day
They must have meant weeks, not banking days
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