I submitted a withdrawal for $619 at Cool Cat casino about 5 days ago. Since then it has been canceled and put back into my account twice already! Both times the live support said it was because my account wasn't verified. I have sent the documents in over 72 hours ago. At first they told me it would take 48 hrs to process my documents for verification. After the first time that they canceled my check for $619 they told me it would take up to 72 hrs. Now after the second time that they have canceled my check for $619 they have told me that it will take longer due to increase in documents being processed. I can't help but feel that they are giving me the run around since this casino doesn't have the best reputation.
I also have a check I submitted to be processed for $250 but I believe that this check has a max cashout of $162 since it is from a loyalty bonus they granted me. The $619, I believe $538 is to be cashed out of it cause I claimed a deposit bonus for it on a deposit of $30. The bonus funds were $81 and I believe that those funds will be deducted as the rules at the casino require. Please help me to get my $700 in a timely fashion...this casino is doing nothing but dragging their feet!
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