Hi,
My name on red flush casino is Nadiavdh85. I started playing a few months ago.
In my months of playing I deposited over $7,000 Canadian. I eventually went on to win just over $53,000. I played through any bonuses I had and All the money in my account was a cash balance and available for wihdrawl. I was told I can only wihdraw $5000 a week which is fine.
So I went on to send in my verification documents. I got verified, tried to cash out and now they want my fiancés verification because I used his ecopayz account for a couple deposits and paysafe cards for the rest. He gladly gave me his verification info, ecopayz account verification and all I got verified again. Now my fiancé let his friend use his ecopayz account at another casino so they wanted his verification info. No problem. He sent it to me and sent it in. Again he was verified and all good. Also I want to say that my fiancés friend never even played at red flush casino, ever. Somehow they had this information and my fiancés said hey it's his money if he wants to use my ecopayz online no problem.
My fiancé also let his sister use his ecopayz account with jackpotcity, she won $25,000 got verified just by herself and was paid within a week.
At this point it has been over two months of trying to cash out with red flush and dozens of emails back and forth which I have them all.
So now we are at the payment stage. They tried to pay me last week July 20th. They sent me this email as I did not put in my bank code:
Hi Nadia ,
Thank you for contacting the VIP Support Desk.
I hope you have had a good day so far.
Congratulation on the win
I can see that the payments department have tried to make payment to the account however they need a bank code in order to make payment in this regard
Please can you provide us with the bank code so we can process the withdrawal
The time frame fro the withdrawal once paid is 5-7 working days to arrive
Thank you for contacting us and please do not hesitate to contact us again should you require further assistance.
I thank you for your time and patience in this regard.
Kind regards
Brandon
VIP Desk
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So after this email I sent in my bank code to the account department. They received it and updated my information. All is good, so I went to cash out again.
Suddenly on the morning of July 24th they said that now I can't cash out and my account has been locked and an investigation is pending. I called them on the phone and all they said is that "I am in breach of terms and conditions". I read the terms and conditions thoroughly the past few weeks more than once and I am not in breach of anything. At this point I have invested over $7000 of my own money and they owe me $53,600 roughly. I have screenshots of it all. I need help. This isn't right and I won my money fair and square with my own money.
They replied this morning with this email:
Hi Nadia,
Unfortunately, irregular activities have been taking place on your Red Flush (HTML5)(Malta) casino account (Nadiavdh85) and it has been locked.
We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents.
If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked.
This decision will only have been made after a thorough investigation has been completed.
If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions.
Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact.
Regards,
The player security team
Red Flush (HTML5)(Malta)
They went from trying to pay me to closing and locking my account when given all of my financial information.
Please someone help me, this is a lot of money and I feel like I have been violated and stolen from. Over $7000 of my of my own money even and $53,600 in winnings. They have also given me no specific reason for anything as well. All I got from red flush VIP Support was "that's all I can say about the matter".
Thanks for listening and I hope someone can help.
Nadia
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