Hi, i deposited 29.07.2017 23:26 60 euro and recived 60 euro bonus. at around 02:00-03:00 on the 30th i was finished with my wagering, at that point i had 2000 euro on the account. Before withdrawal i had to identify myself so i uploaded all the neede documents, i recived confirmation on the identification on the 30th at 13:36 and at 15:13 the same day i requested 2 withdrawals, both 1000 euro each. The first one got approved and the second one cancelled. I tryed to withdraw those 1000 euro 3 more times that day and the same thing happend. State: Cancelled. Yesterday evening i used my 1000 euro and played abit more and won yet another 1000 euro so now i have in total 2000 euro waiting for approval or cancellation. Most likely cancellation since they cancelled it 4 times already. I have no way of getting in touch with the casino since they have no chat, no number to call and havent answered my ticked i made yesterday at 18:18. They cancelled and havent given me a reason to why in any way and this just feels unserious. I can add that i found this casino through askgamblers.com so i would really appretiate if you could help me resolve this!
Before withdrawal it said on my login: Withdrawable ammount: 2000 euro. So now ive done 2 more requests, both 1000 euro each (minus the fee on 1 euro).
Thanks alot in advance!
Best regards
Liridon Alija
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