I love videoslots, it has all my fav slots in one place. Even now
stupidily without the issue resolved I still play there.
To: "support@videoslots.com"
Sent: Sunday, 25 June 2017, 20:03
Subject: Fw: missing game round in roulette x 2
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Was playing roullete and twice it took my funds and crashed and didnt refund. amounts i ithink were between 6-8 onceand 20 something pounds the 2nd time.
Not 100% but UK time was 6-7pm.
The repsonse
Essi K (Staff) Posted On: 26 July 2017 12:07 PM
Hello there,
Thank you for contacting our support.
We are terribly sorry for the delay. We have sent a message to the Department in charge. We will contact you via e-mail as soon as we heard back from them.
if you have further questions you are most welcome to contact our Support, which is available 24/7.
Best regards,
Essi KCustomer Support
Videoslots.com
2 months later nothing
Posted On: 26 July 2017 11:35 AM
It has been 2 months without 1 single piece of correspondence, this is totally unaccpetable.
It's very disappointing to be treated with a lack of respect.
I will definitely be taking my business elsewhere
the reply
From: Support Videoslots
To:
Sent: Wednesday, 26 July 2017, 11:26
Subject: [SUPPORT #GVT-537-53019]: Fw: missing game round in roulette x 2
Hello there,
Thank you for contacting our support.
We are terribly sorry for the delay. We have sent a message to the Department in charge. We will contact you via e-mail as soon as we heard back from them.
if you have further questions you are most welcome to contact our Support, which is available 24/7.
Best regards,
Essi KCustomer Support
Videoslots.com
Now 2 weeks after last email and 2 month and 2 weeks in total still silence
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