I played with bonus-code NYX5 that gave me free fiver for new NYX-slots. I played and played, and managed to wager the bonus and after that my 300 eur balance dropped to 50 eur because max-cash out of 50 euros. I asked this from customer-support and it was okay for me:
http://puu.sh/m6cPV/5937d382b1.png
At this point I had 50 euros on my account. I thought the bonus was over, right? I could either play more or withdraw my money, if I'm correct.
I decided to play and won big win at jack hammer: http://puu.sh/m6BTu/daf58f1b84.png
Then I went to withdraw 200 euros. http://puu.sh/m7ffx/5920b2e330.png This is what happened. 150.11 eur was rejected because bonus-terms violation. I thought I was playing my own 50 euros after the bonus, not with bonus money. So.. wtf. There's 50 euros withdraw too.
After sending e-mail to support@noxwin.com I woke up this morning and the 50 euros withdraw was completely disapperead from my account too. I didn't rollback it. It just disapperead.
http://puu.sh/m83bt/a1fd756934.png There.
I'm not going to touch any of noxwin's bonuses anymore if it's shady business like this. Obviously you can deposit lots of money to casinos but when it comes to withdrawals, they try to make it as hard as they can.
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