I won 2,000 on 3/15/2017 and requested the payout. I submitted all of the required documents as per the written requirements. They were approved 3 weeks later. After that they stated my bank did not accept ach for withdrawals. I requested a check for the withdrawal amount of 2000.00. I was told they didnt do withdrawals for this amount and they have two send two checks. Well they sent one check in May. I have been contacting them every week since and i get the same response, the request has been escalated and i have to wait for my check. This is highly unacceptable i explain all they say is they cant reach the finance dept and they are having delays and they will process my check soon.
I am so disappointed with this i had to write to tell this experience with this casino. other casinos pay on time and this one is ridiculous.
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