Winner casino have been nothing but a nightmare. It took 2 weeks of constant emailing back and forth things like my passport. My bank statements. They werenr happy. Thry asked for a picture of ne holding my passport with my arms visible. When i actually acconplished this. They claimed it wasnt clear and asked for another. I sent another which was the clearest photo you could imagine taking. The serial number iwas even readable.... THEY REJECTED IT. I finally gave up only to raise a complaint so.i could seek.outside help and much to.my amazement a vip manager emailed me saying my account was now verified. 2 weeks since i won the money i was actually able to request my withdrawal for £1000. Absolute miracle. Or not. I requested it on friday just gone. I was advised up to 2 business days to process it. On the third day iml queried it and was told it was 3 days. Its not the 4th day and each day i ask them.why its processes they give me a reassuring statement and tell me to wait for an update via email. Its been 3 weeks since i won money and winner just will not send it.
I must add that the games at winner are great. Playtech you either hate or love them. The bonuses and sporrs bonuses are also great... but whats the point in great bonuses when its so difficult to actually get the casino to pay out?
I hope this can be resolved and winner can gain my.trust because i would actualy like to use them again if this circumstance is rare. But as far as i can see at the moment its not rare
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