So I have been a daily player at richcasino for months, I have made previous withdrawals from them with no issue. My verification with them was completed on April 30, 2017. I would have no problem resending them any documentation they require. I won about 5 grand on the slots last weekend, I was really excited, I decided I would take out half;f and keep half to play with so I did a withdrawal. Several days later it still had not been paid even though support kept telling me there was no issue and I shouldn't worry, it was going to be paid.
On Wednesday I logged into my account to play and saw that all my funds were back in my account, no withdrawal had been processed. I contacted support who tried to tell me I had canceled the withdrawal. I asked Avery to please check again, I knew this wasn't true. Avery insisted it had been me who canceled the withdrawal. I told Avery that I was Me, and knew about things I had done and didn't do. Avery then saying that i needed to send more documentation and re request it. I asked him why lie to me? Why try to tell me it was my doing, why re require this verification. It seemed awfully convenient that none of the agents I spoke to in the previous days had mentioned anything about re-verification, and neither had he until i caught him lying to me. I asked to speak to a manager. Dan came on the line, I asked Dan to read the transcript of what had happened before, he asked for a moment and then fled the chat room. I could not get any support agent to connect with me after that. They would just join the chat room and then nothing...silence.
Man this sucks i loved it there, but please help me. I lost every day for months and months, i finally win a few measly thousand and they do this to me! Thats cold.
I have all these chat transcripts, i can prove everything i m claiming as true
John < surname masked >
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