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Captain Jack Casino - No information regarding the withdrawal of 200$

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Need help with askgamblers. My complaint is casino captain jack, 2 months I can not get money, I send documents to the specified address, but no one answers me In the chat the operator tells me that they need more time to check the documents, 2 months to check the documents? Really? I do not think this is normal, but how much time do I have to pay?I would like to know the details of my payment. I can not get adequate information from the casino support service, my payment is only $ 200

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