May 24th requested withdraw. Issues getting documents approved. June 1st withdraw denied. June 2nd documents approved. Resubmitted withdraw claim. After weeks of emailing asking for updates withdraw was approved Jun26th. it's now August 18th and i email call and chat every couple of days with no response on emails except for the auto email that they will get back to you in 1 business day. Chat just says they are working on it.. Phone number only goes to voicemail. Not sure what else I'm supposed to write here to describe this situation. They seem very willing to take my money and have no interest in paying out when I win. When I first signed up i read reviews and it seemed like they had issues in the past that were now resolved. Seems that these issues have reared their head again. What are the other steps a person could take here to encurage them to pay the money due. Are they obligated to pay? Has anyone approached this legally? Below I'll past in some of the email chain. Hi Jeremy,
Login: cowgillrocks
Congratulations, you're a winner!
You will be happy to know that your recent withdrawal request for $1,781.00 has been approved.
You can expect your payment to be made within the next 10 to 20 business days, assuming you have sent all the documentation required to process your withdrawal.
In some cases this process could take longer, and in such cases your patience is appreciated. Should you wish to follow up, please allow at least 20 business days before contacting our staff.
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