I opened an account at CasinoCruise.com the 11th of August 2017. I deposited in total 8.500 SEK. I made a withdrawal the 12th of 20.000 SEK, and sent my KYC documents, a phone bill, my passport and the VISA card. I later cancelled the withdrawal , and made some more desposits. When logging in the 13th of August my account was blocked, without notification. I had not got a single email from customer service, from when I registered. The 17th I got a short email, saying I had two accounts registered, and I asked for them to send the documents of evidence, and return my 8.500 SEK in deposits. I have not registered two accounts, and would have never made deposits on a new account if I had.
I have sent reminders to casino cruise, but have not heard anything back.
At no point any information was sent , so therefor I submit this complaint and hope that it will be resolved.
Best Regards
Svengu
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