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Ruby Slots Casino - Withdrawal terms violation

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I am writing about my account with Ruby Slots Casino. I had two withdrawals in the amount of $1175.00 approved April 2017. One withdrawal payment was sent and received in June 2017. I have not received the second payout. I am very worried whether I will receive the remaining withdrawal payout of my winnings. I am attaching two recent chat transcripts as evidence of this issue. I am asking that you please accept my complaint and help me if possible to resolve this issue.

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