I submitted a complaint to Mr Green Casino nearly 4 weeks ago regarding a software glitch causing my win to be incorrectly calculated.They have admitted there was an error and said they would investigate it immediately. Ive asked for updates regularly and all I am being told is that they are awaiting for "playtech" the game provider to get back to them on the issue and there is nothing that they can do before then. Thats understandable but there needs to be a time limit on this surely. 4 weeks is long enough in my opinion. The glitch happened during a bonus round and the multiplier was 15 times the original bet so this is a pretty big win for me and want to know where to take this please? Many Thanks
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