I received 50 no deposit spins as a sign up offer and duly won £10 which was credited into my account, I began to play various slots and built up a total balance of £1000, after continuing to play i logged of leaving a balance of £615, my stakes ranged from 20p to a maximum of £4.
When i next logged back on the whole amount had disappeared!
(this happened at 8.10pm on the 07/09/2017).
The following morning i logged on and contacted playgrandcasino via the live chat and asked the question why my funds had disappeared and why was i never informed, the answer i was given was there was a technical fault and they would contact me via email once the issue has been resolved, 4 days have now passed and still getting the same answer from the live chat admin, the worst thing about this issue is that no one ever informed me and it seems like Playgrandcasinos have no duty of care to their clients.
Please can anyone help before i seek legal advise which will cost me but im willing to do.
Kind
Steve
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