I attempted to play at both Club Player Casino and Silver Oak Casino ( they are sister casinos, and I assume this is happening at all of their casinos) After several attempts to make a deposit , I received the attached email, saying my deposits did not go through, I received the email that it did not go through, 15 times - urging me to wait a few minutes and try again. I did . I tried several times, it also says to try different cards, I did. The deposit did not get credited to my account. Please note the attached email, showing no deposits to my account for 9/11/17. To my shock all of the deposits did hit my bank account, on both cards!!!! and never into my players account. I immediately called for a refund. I was told to simply email the finance department and they would work on refunding my money, and that could take anywhere from 2 days to 5 weeks!!! In the meantime, I am left with a HUGE negative balance on both my accounts!!! I have sent several emails to the finance dept, without ANY REPLY.
↧
