based on previous reviews and other gamblers experiences, I started playing here some time ago. after uploading my docs and waiting for 3 full workingdays to have them verified, i requested a withdrawal. I deposited 100 (no bonus), played different slots and tried to withdrawal 150.
So far this has been impossible, every time i made a withdrawal (back to cc), the money was put back in my account without any additional information. Unfortunatly the chat has been very imcompetent and simply unable to give any kind of reason for this.
To give you an idea of how bad it was, this is the initial chat:
Hello. How may I help you?
Me 09:53:51 pm
hi
i requested a withdrawal for my account 09:54:01 pm
the money is discarded and put back in my balance
why is that?
Alex 09:54:21 pm
Hi, there.
Please stay connected while I check it for you.
Me 09:54:47 pm
ty
Alex 09:55:38 pm
Thank you for waiting.
You can make a cashout request if you are going to withdraw at least USD40.
Me 09:56:01 pm
ok, my withdrawal was 150euro
but it was reversed
why
Alex 09:56:44 pm
Alright. The amount is less so that why it was not done.
*thats
Me 09:56:55 pm
What do you mean
150 euro is 4x more that 40dollar 09:57:06 pm
Alex 09:57:26 pm
I apologize I thought it was 15 euro.
Me 09:57:52 pm
np, i deposited via cc yesterday
100euro
played some hours, won som 09:58:04 pm
so i requested 150
uploaded my docs
Alex 09:58:21 pm
For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 500€/$/£
Me 09:58:24 pm
but just a moment ago the money was put back in my account
its not a wire transfer
it was back to my creditcard
Alex 09:59:13 pm
Maximum withdrawal amount processed to a player is 7500 €/$/£ or 20 BTC per 7 days
Me 09:59:24 pm
ok Alex
please help me
and just tell me why my withdrawal was cancelled
you give me all kinds of information
but you dont answer my question 10:00:04 pm
Alex 10:00:39 pm
Within Europe the minimum withdrawal amount is 500euro.
Me 10:00:47 pm
for what?
for wire transfers
i understand that
but this is not a wire transfer
this is back to creditcard 10:01:03 pm
Alex 10:02:02 pm
May I have your name and Email so I can forward your query to the technical department. they will answer your query much better.
Me 10:02:36 pm
but please
this is not a technical question
this is a simple question
Alex 10:04:00 pm
I apologize I don't have knowledge on why the withdrawal has ns been stopped.
There might be the reason of document.
Me 10:04:34 pm
ok,so there is no way to check, or reach the relevant department
Alex 10:06:19 pm
I can forward your query to the concerned department.
Me 10:06:26 pm
ok
Of course i never heard back. I tried to withdrawal 3 more times, every time the money is put back in my account, no reason is given (my account is fully verified). I asked on chat total of 3 times, every time a simulair conversation as above. I emailed the casino, nothing.
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