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Planet 7 Casino - Payment being delayed

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I cashed out $2500 on Sept 19th. My withdraw is still showing pending. I have contacted planet 7 via chat 2 to address the issue and was told that it was being escalated and would be processed by end of week. It's still pending and it's been over two weeks. Then I have no idea how long it will take to actually get the money after it's been approved. I just want to receive my winnings. Please help

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