I requested a withdrawal of 2.000 EUR at this casino on 11.09.2017. KYC was confirmed quite quickly.
They have a payout policy of 1.000 EUR per week and 2.500 EUR per month.
I received the first part of the withdrawal (1.000 EUR) on 22.09.2017 (which was already to late according to their policy: 48 hours pending time, max. 5 days until it reaches bank account, so in total 7 days)
The first payment was processed on 16.09.2017 according to their staff (email).
Therefore the second part of the withdrawal should have been processed the next week on 24.09.2017 THE LATEST and should be in my bank account BY NOW.
I was just now told that my second withdrawal has NOT been processed yet and will be processed at the end of the first week of october.
So that would make it more than ONE MONTH from the moment I requested the withdrawal and provided them with all required KYC documents which is against their terms and unacceptable.
I therefore kindly ask Rembrandt Casino to process the last part of the withdrawal (1.000 EUR) at their earliest convenience which is not at the end of next week.
Thanks in advance.
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