Let me preface this with saying that I have made several attempts to resolve this issue prior to this last resort. On April 18, 2017 I submitted a Bitcoin withdrawal request for $2,500.00 usd along with All pertinent documentation and Bitcoin address. On May 17, 2017 - 29 Days later {after several "declines"} I was sent a "Manager Approval" in the amount of $150.00. On my "Account" site of your cashier it indicates a NET Bitcoin Withdrawal Approval for $2,350.00 {the math makes sense}. Not Paid to date....
On April 24, 2017 I submitted an additional Bitcoin withdrawal request for $1,218.00 usd again, along with All pertinent documentation and Bitcoin address. On May 11, 2017 - 17 Days later {again after several "declines"} I was sent a "Manager Approval" in the amount of $149.00. On my "Account" site of your cashier it indicates a NET Bitcoin Withdrawal Approval for $1,069.00 {again, math makes sense}. Not Paid to date..... Total NET owed {after bonuses} is $3,419.00 usd - Not paid to date...
If I'm not mistaken, your casino site indicates 10-20 days after approval to expect payment - Not 4 - 6 Months.
Royal Casino Rep. - Please reference your "Ticket # LTK121660168201410X ". I Never got the "one business day" response any of the times I attempted to resolves these issues with you back in July. I think you will appreciate my frustration.
Thank you for your prompt attention to this matter. I look forward to the resolution of these 2 outstanding issues.
Sincerely - R Schulman
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