I have been a customer of 1xBet for a bit more than 3 months. First deposit made July 4th 2017. Transactions (both deposits and withdrawals) have worked up until September 29th. After this all withdrawal attempts are blocked.
I have been asked to submit a number of documents in order to verify my account. I have complied in every way to the requests of the security department. I have received a message stating that my documents are being analyzed for verification.
Having inquired the progress of the verification from the security department several times, I've got the same answer every time: "You will receive the answer after the verification is complete, in the nearest time".
From the customer support and security department I never get an answer with any substance, only what seems to be a more or less generic automatic reply.
I have several screenshots of my current account balance of 13021,89€ as well as of my transaction history.
I hope with your assistance, I could get my account verified and full access reinstated.
Thankful for your help and hopefully for an informing answer from 1xBet.
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