Hello. I saw a promotion at royrichie.com. A casino bonus on 100% up to 2000 SEK.
(https://www.royrichie.com/promotions/first-deposit-bonus-rrg200/).
So I made a deposit on 2000 SEK. But did not get the bonus money. And they say in the support that this code is not longer valid, but they still promote it. And they won't add the bonus and they won't accept a withdrawal before I have rolled over my deposit at least 1 time.
I will paste the chat conversation to u. Please help me with this
20:17
is the casino bonus RRG200 still valid?
20:21
i made a deposit on 2000 SEK with this code but I did not get the bonus money
I saw the code on a promotion site
20:28
also its on ur promtion site
20:29
Hello. My name is Lisa, how may i help you?
C Could you provide me with your username please?
20:29
skale1
20:32
hello?
20:32
Well this RRG200 still in not available anymore, anway we have this promotions please have a look at our link: https://www.royrichie.com/promotions/
20:32
https://www.royrichie.com/promotions/first-deposit-bonus-rrg200/
20:34
Apologize this was afiliate old promotions
20:34
why do u promote it then?
well how should I know that
I wouldn't have made the deposit if I knew
20:35
Apologize but this issue is with our afiliate web site, he didn.t remove the old promotion.
20:36
is that my or ur problem+
this is ur site
on ur promotion site
I can still see this bonus
on YOUR site
20:36
As i mention we just have this promotions https://www.royrichie.com/promotions/
20:37
ok
due to missleading information I would like to recall my deposit
20:38
Is old link, in our web site doesn.t exist anymore
20:38
https://www.royrichie.com/promotions/first-deposit-bonus-rrg200/
u can see that is ur website
20:39
In your account i cannot see any code.
20:39
yes RRG200
20:41
Im sorry doesn.t appear in our the system.
20:41
Ok????
do I have to make a complaint to askgamblers about this?
or will u fix this for me
20:42
I want to withdraw my money if u dont give me the bonus
20:42
Apologize we cannot insert a code that doesn.t work anymore.
20:42
I am 100% sure i wrote RRG200
well then I will make a withdraw
20:44
Im sorry for this situation, but at the moment only this promotions are available https://www.royrichie.com/promotions/
20:45
I am making a withdraw
Ok?
20:46
Due to totaly misleading info on ur site , I have the right to do that
20:47
If you would like to make a withdraw you must rollover the deposit once.
20:47
no
20:48
its ur fault
u have missleading info on ur site and u will have to accept my withdraw
Or else I will contact askgamblers.com
20:49
and I will send them the promotion site
I have allready screenshot
20:51
Please if you would like to make a complain, here you can sent support@royrichie.com
20:52
I will send my complaint to askgamblers.com
this is not leagel
leagal
20:52
Ok i understand
20:52
It's not leagal to promote a bonus u won't provide
20:53
so please accept my withdraw
20:54
I understand the situation, but the problem was from afiliate side that didn.t deleted the old promotion.
20:55
so what
this is from ur site
20:56
at least u can do is to accept my withdraw
can u send a copy of this chat to my mail please
I will have to use this as evidence
20:58
Yes, you can make after closing this chat.
There is a option about sending chat to private email.
20:59
ok bye
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