Last week my withdrawable balance in my account was wiped after winning at numerous slot tournaments and many slot games after building my balance for some time.
I used a Bonus like i usually do & made sure i understood the terms & conditions attached to the Bonus from my deposit and was fully aware of all Casino Rules for Bonuses/Cashouts etc previous to playing to avoid possible disappointment later.
https://www.slotsofvegas.com/rules.php
On this occasion I used a bonus SLOTSTOURNEY" of 300% Deposit NO MAX Bonus + no rules.
Knowing this deposit bonuses comes with a 1x playthrough requirement as it's their house minimum, no limits on how much you can cash-out, will redeem with any deposit you make of $30 or more, and are good for play on Slots, Keno,Bingo and Scratch Card
games only. Bonus amounts are considered non-cashable and will be removed from the amount of your withdrawal
request.
I played slots until I had completed the 1x playthrough requirement like I usually do so the
balance was now withdrawable ( cash balance ) minus of course the non-cashable Bonus amount if I was then wanting to withdrawal.
Once I have a cash withdrawable balance the Slot Tournaments become available for me to play (Slot Tournaments are not available until i have met the requirements & have a cash balance no matter what Bonus code i use)
I proceeded to win a bunch of Tournaments and had a Substantial Balance of over $30,000 when I decided to make a withdrawal and then keep on playing as there is a $2,500.00 weekly withdrawal limit for regular players.
09/17/2017 12:17 PM Bitcoin Withdrawal Requested -$2,500.00
I Continued to play various Slot Tournaments, slots, etc and checked the cashier regularly to see when the 1st withdrawal was approved, so I could make another.
09/21/2017 10:40 AM Bitcoin Withdrawal Approved! -$2,410
09/21/2017 10:40 AM Manager Withdrawal Requested -$90.00
09/28/2017 09:43 AM Manager Withdrawal Approved -$90.00
On the Date stated above the 1st Withdrawal was approved and the withdrawal option was available again, so I made a 2nd withdrawal request on the 22nd and it was a[[rovedon the 28th.
09/22/2017 04:26 PM Bitcoin Withdrawal Requested -$2,500.00
09/28/2017 09:43 AM Bitcoin Withdrawal Approved! -$2,500.00
I then proceeded to make a 3rd withdrawal on Oct 1st after playing some more.
10/01/2017 05:08 PM Bitcoin Withdrawal Requested -$2,500.00
But on the 10/03/2017 i received a pop stating withdrawal declined :
10/03/2017 08:52 AM Manager Withdrawal Requested -$30,586.78
10/03/2017 08:52 AM Manager Withdrawal Approved! -$30,586.78
10/03/2017 08:51 AM Bitcoin Withdrawal Declined $2,500.00
and my balance was removed from the casino.
To my Horror, after i had built my balance up in a couple of weeks to over $30,000 and too many hours of play.I believe this is an incorrect decision by someone representing the casino to remove all of my winnings.
I Contacted the help desk a number of times, they were all very polite ( as always ) and apologetic but could
not help me any further and stated the bonus was not for use in Slot Tournaments and only for Direct Cash
Deposits, but i wasn't going to argue with them as nowhere in the Casino Rules or Terms & Conditions is this
stated, as i checked many times prior to this occasion & have been paid withdrawals before from Bonuses after
playing Slots then Slot Tournaments and back to slots.
From Slots of Vegas Tournament Rules :
Tournament Rules
Entry to Tournaments
Tournament entries must be paid from a player's cash balance.
etc...........
See here :
https://www.slotsofvegas.com/rules.php#tournament
The only mention of No bonus money relates to Network Progressives which i totally understood, not Slot
Tournaments, that's why i built up a bank in keno to play slots :
Network Progressives
No bonus money may be used to play any of the network progressives offered by us. This rule applies from the
moment a bonus is redeemed until your balance is zero despite having completed any playthrough requirements. Any
winnings generated from bonus money will be declared void.
So my Issues are :
I Followed all the rules of every bonus i have ever received & fully followed until the winning is cashed out or
on this occasion tried to cash out.
Why was my 1st Withdrawal attempt approved (never received by me) , if i didn't follow all the rules ?
No where in the Casino's Rules or the Casinos T & C's does it state that Slot Tournaments are only meant to be
used with only straight cash or Direct Deposits with no Bonuses or that winnings after using a bonus need to be cashed out then redeposited to play Slot Tournaments, they are Slot games. I made sure i read all the
rules always again before playing with a Bonus or else i wouldn't have used one at all as i enjoy competing at slots, just like the other Casino's i play with, where once the playthrough is met and you have a withdraw balance tournaments are available because i now have a cash balance minus the non-cashable bonus.
I have not even received the two withdrwals that were approved.
Please Help me resolve this issue AskGamblers. Thank You
This is by far my favorite Casino on the net and would love to keep on playing & recommending to friends etc to
play at Slots of Vegas, if it weren't for this issue. I'm hoping we can come to a Satisfactory Agreement for
both parties and move on with AskGamblers help.
Please find some attached Screenshots, please let me know if you need any more information. Thank You
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