hi my complaint is that i made a withdrawal of £14,900 on the 1/10/17 and today on 11/10/17 still not been processed, as you can see in attached file its still processing, this is not my 1st big withdrawal with mansion and i have done all the verifications and not took any bonuses at all. mansions withdrawal terms and conditions state big withdrawals take 5 working days we have now gone past this. i also still have £12,993.53 left on mansion balance so yes this is a big amount of money they have of mine and im getting stressed and worried, spoke to one of the account managers on mansion today who just stated the withdrawal was on hold being reviewed could not tell me why and how long till processed please help me
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