Have attempted twice to withdrawal my winnings ($981) after completing the required playthrough amount. Both times the casino has denied the request after having submitted the required documentation, telling me to submit the documentation again.
Additionally, they do not have a secure way to submit the information they require (which is not immediately obvious when you open your account and make a deposit). This means that highly sensitive information is being sent through email or fax and there is no alternative if you want to collect your winnings.
Would like my check mailed tomorrow with no further disruptions.
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