I recently registered at Roadhouse Reels and decided to deposit there. I paid with my Mastercard and the money plus the match bonus where credited to my account. I won 1600 after playthrough and everything was done. I was busy so I waited about a week before requesting a withdrawal. I submitted all the verification items and was told to wait and I would hear back from them. It goes on two days, which it says in thier terms, you should hear something. I go to check on it and it had been canceled. Their reason was that the deposit that I made and was credited for was lost somehow. For some reason it says chargeback on my account now but I will gladly provide my statements to show that there was no chargeback. They said they tried to run the card, a week later, but it was declined. I asked why this is the first Im hearing about it and state that I would pay the deposit again, even though I had done nothing wrong, so they could process my withdrawal and I would help them figure out what happened. I emailed receipts and statements from that day but I was told since it wasnt 20$ exactly its not the right one. Nothing international comes out exact. I play at a lot of casinos so Im not sure if this is the right receipt but it was the right date and Im pretty sure I only played there that day. Screenshots are attached that show the sytem said my deposit was accepted and that I requested my withdrawal. The chargeback was added on a different date. I have added my last convirsation, when I realised they werent going to pay, and a shot from my bank statement and email receipt ( as stated before Im not sure if this is from them ). So I joined, deposited which said was accepted and gave me the funds, then played. I won and went to withdrawal but I was told somehow my deposit dissapeared and that my winnings are "null and void". I was never contacted about a deposit dissapearing, about my withdrawal being cancelled, or about my offer to pay the 20 even though I have never heard of this before. If something did happen to the deposit then their system and personel are responsible and why wait a week and until I withdrawal to say something about it? I did absolutley nothing wrong and I think that not only how does something that pays instant not arrive, but how would I know since everything showed approved and no one mentioned it until I went to take money out. Also howcome they saud they went to charge my card, at the time of withdrawal, but cant take payment by another card? I read good review about this place and have been very let down. Please help Askgamblers. I will gladly provide any documents to back up every statement.
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