I have been a player at bitstarz for ovwr 2 years have lost thousands and numerous times w9ndered if i should close my account. Noticed numerous glitches which i have screen shots of and raised with customer service constantly told its nothing to do with casino but with the software provides. Anyway over the past weekend spent thpusands and won nothing (which has gotten to be the norm here) on monday I emailed my vip manager and asked him could he please pay me my friday bonus early, which wpuldve been around the AU $500 mark being 8% of my deposits with no play through which was agreed with my vip manager over a year ago have emails to show this. So i emailed and said i had literally spent thousands with no wins and needed some of the money back and could he pay the friday bonus early cash it out and then close my account. He emails me back and says "Ive closed your account you have a gambling problem" so i asked if he could have left my account open until Friday 4 days away so i could atleast cash my bonus out myself? His response was "Account is closed and cannot be opened again" "And i cannot help with this" I also pointed out during these emails that i felt there was an issue with the slots as on the rare occasions I did win during play the slot would come up with an error message which i screen shotted not just from the last few days but from the last few months - have been told numerus times by support that they cant see when this happens and i need to repot ot straight away although im sure they could see everytime i have had to restart the game. Bitstarz have xheated me out of paying my loyalyy bonus by closing my account prior to awarded me the Friday loyalty bonus and in a quite deliberate fashion! I did tell the vio manager that i desperately needed the friday loyalty bonus back to aleast recoup some of the thousands i lost over 3 days and his automatic response was to close my account. I have kept emails from him over time. He has nly just now said i have a gambling problem which i am sure he may have noticed earlier! I am not happy at all about this. As I mentioned have played here for over 2 years the vip manager could have had the decency to leave the account open until friday to allow me to cash out my loyalty bonus. So bitstarz wins again
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