Boylesports casino offered a promo over Christmas which was clearly stated as "Stake £1000 on the casino, get a £100 cash bonus". This is well documented and accepted by boyles themselves.
I played the £1000 stake and a few days later checked my account, they had credited a £10 cash bonus instead of the £100 and changed the terms and conditions on the promo to match.
I spoke to live chat support straight away and they did their usual spouting of terms and conditions basically saying they can do whatever they want. Unfortunately for them their own terms and conditions CLEARLY contradicted what they were saying. The term they specifically quoted states very clearly that they are within their right to change the terms and conditions of any promo at anytime they like but it also says that the change will only come into action from the time that the change is made. That means that since the change in terms came 1 day after I did my wagering they have no right according to their own terms to refuse to payout the bonus.
Followed continued complaints on LC (and I assume many other people affected by this as well) they accepted that this wasn't fair and said that they have contacted the relevant department and "management" to get a resolution on this.
It's now been 2 weeks and I've been asking daily for an update, they are simply posting a cut and pasted statement saying it's being investigated and we will be informed when management have made a decision.
Clearly they're intending to do nothing and wait for people to give up on it. They need to pay the £100 bonus or at the very least refund my wagering losses whilst qualifying for the promotion as this was clearly played in good faith that this promo would be honoured.
All in all this is an absolutely embarrassing situation that boyles have got themselves into. Bookies are lightening quick to quote any terms that a player has broken but when they clearly break the rules themselves they aren't interested.
I'm pursuing a complaint with boyles themselves which will no doubt be ignored so I'm now coming here and will go anywhere else to publicize this disgraceful behavior. I will take it as far as I need too on principle.
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