I registered on Wildslots casino 11/29/2016. After making my first deposit and playing the slot called "Break Da Bank Again" I won a big jackpot. My balance was at 3400 when suddenly I got logged out of my account, and was unable to log back in.
I checked my emails and saw that the casino had asked me for documentation before they could reopen my account. I sent them what they asked for and they replied the next day that they needed me to go to a notary to get my documents signed by them. I was uncomfortable doing this and the Christmas holidays came along so I did not do it right away.
After the holidays had passed I finally brought myself to make an appointment to the notary office and get them signed. Once I had them I sent them to the casino who told me my account had been verified. I then logged into the account to find that my balance was only of 200 and not 3400. When I asked the casino where my money was they said the 200 was in my account.
I'm not sure why they removed the rest of my money and did not know there were websites like this where I can post complaints on casinos. Are you please able to make them bring my balance to what it was (3400) and not what they adjusted it when I logged back in (200).
Thank you
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