Hi, I won 300e on rizk.com using they free spins and requested payout, the moment I did that they blocked my account without notice or explanation. I contacted their customer support using chat on their web page and the lady told me I violeted their terms and conditions section 11 which says "criminal and fraudulent activities" and if I have more questions I should contact their customercare@rizk.com which I did. I asked them to explain why they did that and to explain what exactly I did wrong that made them close my account and the answer was "You abused our system here at Rizk which has made us close your account and confiscate your winnings. What you did is included in section 11 of the terms and conditions. I can´t give you more information about this as it´s a security case but you wil no longer be able to use our site".
Just for the record, I did nothing wrong, I uploaded all requested documents they required for payment, my ID, government issued certificate of residence and my maestro card, played fair using my phone and laptop but they still confiscated my winnings and banned my account.
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