Hi there,
Tonight is a Friday Night and I wanted to play some slots to begin the weekend. I saw an offer on:
https://promo.partycasino.com/en/promo/lp/500WB-120FS/starburst?wm=4580277
I realized I had an account with you but I had not made a deposit, so I then contacted live chat to ask if I could use the offer tonight.
The agent I spoke to said the promotion on the link had been activated on my account, which was 200% deposit match and 80 free spins on Starburst. I proceeded to make a deposit only to get the wrong offer which was 100% and 2spins on starbusts when I told her this, she apologised and advised for me not to play with the funds for the time being. she stated she will pass it to the relevant team as there is nothing she can do and they will get back to me within the next 48 hours. By bonus was meant to be granted today surely this is a breach making me wait up to 2 days.
I'm very disappointed I made the deposit so I could play tonight, not in 2/3 days. I even contacted live chat to double check I would get the offer in question but I'm now sitting here doing nothing all bored on a Friday night thanks to this situation. To make matters worse no matter what source of contact I used it was the same person who had made the mistake responding to me.
What a great first-time experience.
I'm annoyed, frustrated and I find this unacceptable.
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