I have explained to them several times by email to VeraandJohn that I did not have a driving license or passport I then told them I had my card and bank statement and a letter from my landlord I was told to put a message about not having the passport and driving license and sent a email with the copies of my card front and back and bank statement and a message explaining that I do not have the ID their required each time I was sent that the same reply asking for the passport and driving license I last spoke to Andre B on live chat on Saturday and I told him the same problem he said he got the front and back card but not the others but I sent it. I told him I will sent it again and can you take a note of not having the driving license and passport he said he will do this so I sent the documents what I sent several times before I asked him can I speak to a manager their was none nor was there a supervisor. And on checking my email on Sunday I got a another email from VeraAndJohn by the name of Sami A .asking for a driving license and passport yet again so I sent a email stating I have said I do not have it and I then said I will take this further in my email to them to the gaming Commissionare I did not get a response back on logging on to my account at VeraAndJohn at 5.35 this morning their blocked my account with 1.000 pounds of my money and I am deeply upset by it.
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