This was once my favorite casino and I was depositing $100-$400 per day nearly everyday. Then something occurred recently and it’s as if I don’t even recognize the place anymore. I actually came to AskGamblers to leave a poor review on Fortunejack to express my recent frustration. I decided to file a complaint instead to provide one more opportunity for us both to reconcile and be friends like we used to be. My issues are quite numerous so I will cover several complaints in one.
1. They held a competition called Jacks Race. The top 50 players each week - win a share of 2BTC. I have placed in the top 50 in all of the first 3 weeks of the competition. The first week I won 15mbtc and it was paid out the day that this week had ended. Smooth sailing. But the next week they suddenly had “bonus maintenance” a day before they were set to pay out the winnings. That was over two weeks ago and me along with 100 other winners have not been paid anything. We are told the same thing day after day. Bonus maintanence , no timeframe given on when it will be fixed. Day after day. Now it’s 16 days as of today. No website maintanence would take 16 days. On top of this they have changed their story little by little as the days drag on and more Players become restless. It is obvious they are not being truthful about the cause of delay. This damages the trust immensely. A top level casino like they claim to be should have issued the winnings despite bonus maintence because they told their players that the competition winnings would be paid on this day. Then when that day came they said nope sorry we had a problem and we can’t pay you. They have plenty enough bitcoin to pay. They just chose not too. Instead of them have the burden of paying out of pocket, they pushed the burden onto their players. This is not right.
2. I had a spin on GameArts DragonKing and the payout was 17.5mbtc. However, the game then suddenly froze up and would not allow me to spin again. I took a screenshot and refreshed the page. Sure enough when the refresh happened my winnings were not in my account and so I was in live chat within seconds with my screenshot to request the proper payment of my winnings. Instead of taking accountability, fixing the issue, and then dealing with GameArt on their own time, they have made me wait 12 days so far and I still have not been paid. Furthermore when I keep asking them when I will be paid, they are already begun making statements that indicate that they are ultimately not going to pay me at all. And that somehow their systems show some other image despite me being in live chat with the screenshot within 20 seconds. I could not have possibly doctored up this image in 20 seconds. They know I won, they just don’t seem to want to pay me my fair winnings.
< The third and last listed issue is referring to affiliate matters which player is encouraged to chase further by submitting a separate complaint against the relevant affiliate program >
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