2017-10-21 i registred an account on the casino 7sultans. i deposited some money, got my welcome bonus offer and started playing some immortal romance. Some spins later i got the wild desire feature. I have had this happen some times but never have it hit hard.. this time however the wildreels just kept coming and before i knew it the screen was almost covered, i had gotten 4 wildreels and i was in for a HUGE hit. that spin resulted in a win of about 8500 euros (my biggest win ever by far). immeditialy i started wagering the bonus and it was keeping steady at 8500 euros. then out of nowhere when i have 1000 euros left to wager i am for some reason no longer able to play any games on the site. i try logging out only to discover that im no longer able to log in (7sultans had banned my acoount without contacting me about it only 1-2 hours after winning this big win). i try and contact them and they says that the money are still left and that i just need to send in some verifikation documents. ofcourse i send these documents in as soon as possible and excpect to have my account unlocked as soon as possible. i have now sent in documents verious times and talked to their support and they still havnt confirmed my documents (its now 20 days since i won and on their site they state that verifikations of documents should take maximum 48 hours!!!). On top of all this one of their employee gave me an offer as i was chatting to them about this, the offer was to either complete the wagering when my acoount is unlocked (wich im starting to doubt will even happen at this point) and withdraw the money wich would mean the maximum loss i would have suffered is 1000 euros since thats the wagering amount still left, or i could choose to not have any wagering left but then only withdraw 4000 euros wich i think is totally ridiculous (they are basically trying to scam me off 3500 euros minimum). I also have pending withdrawls on Casinolavida and Platinumplay wich also have been stalled for 3 weeks..
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