A few months ago I joined Planet 7 Casino and was having a blast. I was hitting regularly, and took my money into the Slot Tournaments they have, and was even hitting on there too. Then one day, all my money was gone without warning. I was on Customer Service Chat quite a few times about this, and never was able to get an understanding of why it was all gone. We're talking around 15,000 in winnings. So, naturally I got frustrated. I asked if someone from the Casino would call me about this issue.
I did receive a call from someone from the casino, I believe his name was Joe; but could be wrong on the name. He explained to me that with the bonus code I used, I was not able to play on that money in the Slot Tournaments, and it voided my winnings. I finally understood what the Live Chat people were trying to tell me, and I was fully okay with it at that point. It was my own error, and I realized it. Was nice and pleasant with the rep on the phone, and thanked him for explaining it to me.
I did have a $900 withdrawal in process as of October 2nd. I regularly checked on it, and after a month and having customer service escalate the withdrawal twice, I did receive my check.
So, last week I went back on to Planet 7, to play again; because I had such a fun time. And I couldn't get logged in. I changed my password, and it still wouldn't let me log in. So, I contacted Live Chat, and asked why. I was told that their payment processor blocked my account, and that it was irreversible.
There was no warning that my account was getting blocked, nor was there ever a reason given as to why. I was really disappointed, because I was looking forward to playing on their Casino again. But, then I've found out that any sister casino of there's or any casino with similar games to there's, I'm also blocked from joining or depositing money into.
It's really frustrating that this happened, and that I wasn't given an explanation as to why it happened.
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